Salon Etiquette


Please schedule appointments in advance to ensure availability. Allow up to 5 weeks for after hours and weekend appointments with our Cosmetic Tattoo Specialist.

Procedure Eligibility, Preparation and Aftercare

A booking confirmation email is sent out to the client when an appointment is made. We ask that you thoroughly read through this email on the day of making the appointment to ensure that you are eligible to have this procedure done and to avoid losing your deposit. 


A confirmation message will be sent out to all clients 72 hours prior to your appointment. We kindly ask if you can respond accordingly to ensure all clients have an opportunity to make a sooner appointment. 


Feather is committed to providing all clients with exceptional service. When a clients cancels without allowing enough notice, they prevent another client from having an appointment. If you do not allow 72 hours notice, you will lose the required deposit amount. 




A non-refundable deposit of $100 is required for Initial and Annual appointments relating to cosmetic tattooing procedures. If you cancel or reschedule within 72 hours of your appointment, if you decide during the consultation that you do not want to go ahead with the procedure or if you have not followed the eligibility criteria correctly, you will lose the required deposit amount. If you cancel your appointment 72 hours prior to the original time your deposit can be redeemed on any product or service at Feather (not including injectables). This policy has been set in place due to high demand and to prevent no shows. Please bare in mind that we are a small business and these appointments require 2.5 hours of our time. 


No refunds are given to cosmetic eyebrow procedures for change of mind after signing the pre procedure approval during the consultation on the day of the procedure. 


Due to OHS requirements, we ask that children are not to be brought along to appointments. Please bare in mind that this is a sterile clinical treatment room where sharp tools are used.